Refund policy

Returns
We accept returns within 30 days of delivery. If more than 30 days have passed since your order was delivered, unfortunately we can’t offer a refund or exchange.

How to request a refund
All refund requests must be made to our customer service team at support@cherishedemblems.com before a refund can be issued. Please include your name and order number with your request.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Non-returnable items
Gift cards
Cremation jewelry or urns that have been filled with ashes
Custom engraved pieces
Forever custom jewelry once the deposit has been paid (see below)

Engraved pieces take time to engrave, and unforeseen circumstances such as shipping delays or orders ahead of yours can sometimes slow them down. We will work as hard as possible to get your order out in a timely manner.

Forever custom jewelry
Inquiries about Forever by Cherished Emblems custom jewelry are free. The design session fee is nonrefundable. Once the deposit for a custom piece has been paid, the order cannot be canceled, refunded, or returned, because each piece is designed and made only for you. For custom pieces only, ashes are sent directly to our jeweler, not to Cherished Emblems; we will send you instructions after your deposit.

Partial refunds
Only a partial refund may be granted for any item that is not in its original condition, or is damaged or missing parts for reasons not due to our error.

Refunds
Once your return is received and inspected, we will email you to let you know we received it and whether your refund has been approved. Approved refunds are credited to your original method of payment. We try our best to issue refunds within 5-7 business days of receiving your return; during busy seasons and high order volume this can take a little longer.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank, since there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at support@cherishedemblems.com.

Sale items
Refunds on sale items are decided on a per item basis. Please contact us at support@cherishedemblems.com before sending a sale item back.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, email us at support@cherishedemblems.com and we will send you instructions.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, the refund will go to the gift giver.

Return shipping
To start a return, contact our support team at support@cherishedemblems.com. If your return is approved, we will email you a free return shipping label. Simply print the label and attach it to your return package.

Returns are mailed to: 311 SW 2nd Street #1564, Corvallis, OR 97333

You are welcome to reuse the package your order came in as long as it is properly sealed. Using our return label lets us track your return and process it in a timely manner.

We only accept returns of items in their original condition. We cannot accept returns of items that already have ashes placed in them.

Depending on where you live, the time it takes for an exchanged product to reach you may vary.